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FAQs

Frequently asked questions

What is Mulberry silk?


Mulberry silk is the highest quality silk available to purchase. Mulberry silk is unique in how it's produced. Silkworms only eat mulberry tree leaves, the resulting cocoons are spun into raw silk fibers.




What is 6A?


Silk is graded on an A, B, and C scale. Each letter is a different type of silk product quality. The number takes the grading to a higher level. 6A being the finest and highest quality. All product in our range are the higest quality.




What is 22-momme?


Momme is a unit of measurement, like the treat count in cotton. You can't use thread count for silk because the diameter of silk is much thinner do mommy is used instead. Momme describes weight and density. It ranges from 11-25-momme.

  • 11 is the poorest quality
  • 25 is too heavy, generally used for curtains
  • 22-momme is the perfect balance for silk accessories, clothes, or bedding.
All items in our range are made from 22-momme silk.




How do I take care of my silk pillowcase?


Our silk can be hand wash or machine wash on a gentle setting using detergents, especially for silk.

  • Turn your pillowcase inside out.
  • Place all your silk in a mesh washing bag (if machine wash)
  • Hand wash gently in cold water
  • Rinse in clean water with a silk softener
  • Do not tumble dry or wring your silk
  • Gently roll your silk in a towel to remove excess water
  • Hang or lay flat on a towel to dry
Ironing
  • Use the silk setting on your iron or
  • Use the steam setting
  • Place your silk between a sheet to iron
*Never iron on the silky side




What packaging do you use?


Our products are wrapped in tissue paper and packaged into a beautiful gift box. This special box aims to inspire you to take a moment to pause and breath while you open it. It is very special and guaranteed to add a smile to your beautiful face. Our products are perfect to gift to a friend. You can write a personal message to make it extra special.




What is your personalised gift service?


Our products are perfect to gift to a family or friend. You can write a personal message to make it extra special. You can mix and match any of our products and send as a gift to a loved one. During these trying times we understand the need to stay connected with family and friends. How to create my personalised gift

  • Choose your products
  • At checkout you can leave a message to be included in your box
  • You can choose to send the package directly to your loved ones address.




What is the Message In A Bottle?


Message in a bottle is to spread a little positivity and love This is so special and powerful. The message in this bottle was written by amazing women just for you. They were asked to write down one word or phrase that

  • inspires them
  • motivates them
  • brings them joy
  • gives them strength when needed.
Now this word is yours to inspire you. If you would like to write a word/phrase that inspires you in your life, and have it added into another special person's bottle (hand written please) please send it to: Aphrodite 10A, 1/F Main Street Sai Kung, NT Hong Kong




What is your Return Policy?


Unfortunately, we do not accept returns on hair accessories including headbands, ties, and scrunchies, face masks, or hair turbans for hygiene reasons. All sales are final. For other items, if you are unhappy with your purchase for any reason, for it is damaged on arrival please get in touch with us on WhatsApp +852 6340 5510 or through our contact us page. To return the item please send it to us in its original condition for a full refund, within 7 days of receipt of delivery. Shipping will be incurred by the customer. PLEASE SEND RETURNS TO: 10A, 1/F Main Street Sai Kung, NT Hong Kong




What is your Shipping Policy?


DOMESTIC SHIPPING

Currently we ship domestically via SF Express. Most orders post within 48 hours (excluding weekends and holidays), and someone must be at home to collect our deliveries.

WORLDWIDE SHIPPING

Although we will offer worldwide shipping, some countries have suspended any imported goods via AIR mail during the COVID-19 pandemic. Please contact us to see if we can currently ship to your country, or place your desired goods into your basket and check for your country at checkout. We apologize for this inconvenience and hope to have normal global shipping back in service soon!

FREE SHIPPING

We offer free shipping on domestic orders of $750 HKD or more.

ARRANGE PICK-UP

We are based in Sai Kung. If you would like to avoid shipping charges and pick up your order at 10A, 1/F Main Street Sai Kung





CONTACT

10 Sai Kung Main Street

Sai Kung

ADDRESS

OPENING HOURS

10.00 - 18.00

Closed Wednesday & Sunday

CONTACT US

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